If you have questions about anything featured on our website please email us at the following address:

info@stephanfinearts.com

Guaranty and Return Policies

Can I return a product if I am not satisfied with it?

You may return merchandise unconditionally within 30 days of receipt of your order. We will refund shipping charges if product is defective or shipped as a result of our error. Enclosed with every order, you'll find an invoice that includes a return and exchange form. Fill out the appropriate portion of the form and enclose it with the merchandise you're returning.

Credits to your Charge Card

A credit will be issued as soon as we receive your return. It may take one to two billing cycles for a refund to appear on your credit card statement.

Can I exchange a product for something else if I am not satisfied?

You may exchange unused merchandise within 30 days of receipt of your order. We will refund shipping charges on exchange orders within the United States. Enclosed with every order, you'll find an invoice that includes a return and exchange form. Fill out the appropriate portion of the form and enclose it with the merchandise you're returning.

It is our policy to never send private information, such as your credit card number, via email.

Where do I send merchandise that I'd like to return or exchange?

Please send your package, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:

Stephan Fine Arts, Inc.
600 W. 6th Avenue
Anchorage, AK 99501
(907)278-5009
1(800)544-0779
 

Backorders or Delays

Will my order be delayed if one or more items is backordered?

No. We will ship in-stock merchandise immediately and backordered items as they become available.

If only part of my order is shipped at a time, am I billed for the total?

You will only be charged for items when they are shipped, and you will only pay a portion of the total shipping and handling charge. The remainder of your order, including shipping, will be charged when your backordered merchandise is sent.

When I place my order, will I be notified if an item is out of stock?

We will contact you as soon as possible if an item that you have ordered is out of stock.

Changing Your Order

Once I've placed my order online, is there any way to change it?

Yes. However, we make an effort to fill all orders promptly, so please call us as soon as possible at 1(800)544-0779. Please have your customer number and order number ready.


Order Status Inquires

How will I know if my order has been received?

A screen will appear that confirms your order. In addition, an email confirmation, with a summary of your order (and order number), will arrive shortly after your order has been placed.

Who can I contact to find out the shipping status of my order?

You'll be notified by email when your order has been shipped. You can also Contact Us via email.

Who can I contact with questions about my order after I have received it?

You can Contact Us via email.

How are shipping & handling charges determined?

Charges are determined by the total amount of your order, as seen in our Shipping & Handling charts.

How long will it take to receive my order?

Customers living in the U.S., U.S. territories, and Canada should receive orders within 3 to 7 business days. See Shipping & Handling for additional information.


Non-U.S. Orders

Can I order from Stephan Fine Art online if I live outside the United States?

Yes. If there should be a problem with shipping your order internationally, we'll contact you by email.

Does Stephan Fine Arts charge sales tax?

No


Shipping Information

What are your shipping policies?

Stephan Fine Arts ships around the world. FedEx handles most of our shipping needs. All works are professionally packaged and insured to make certain your orders arrive safe and secure.

A flat rate of $20.00 for flat art and $15.00 for jewelry is charged for shipping and handling on all orders mailed within the United States, $35 for Canada, and $55 for International Orders.

 If you purchase more than one item that can be shipped in the same container, you will be charged only one shipping fee (even if multiple shipping fees appear on your order confirmation).

These charges include all packaging and insurance. Unframed prints will be sent flat-wrapped or tubed. Sculptures will be packed with state of the art methods. Please allow 3-7 days for delivery within the U.S.  

Framing Information

Do you have a frame shop and can I get something framed that I purchased online?

Stephan Fine Arts takes pride in our custom framing department. State of the art equipment and techniques are employed to ensure that you receive the finest custom framing possible.

Conservation framing is paramount to Stephan Fine Arts and museum-quality matting and other framing materials are used to combat the effects of aging. Hundreds of moulding and matting samples are on-hand to help in the decision making process so that the best choices for each work of art are made.

All items featured online are unframed, except where indicated specifically. However, any item in our online catalog can be custom framed. Call our toll free number 1(800)544-0779 to get a price quote or Contact Us to e-mail a quote request.